More about Akron Hardware Selecting NxTrend as Distribution Software Vendor

NxTrend Supports Akron’s Total Customer Satisfaction

SX.enterprise is a leading edge distribution software solution that operates on a graphical user interface and employs a sophisticated inventory control system, eCommerce, data warehousing tools, web technology, and other valuable tools that enable dealers and distributors to remain competitive and offer better service to their customers. NxTrend’s technology in support of customer service was a key factor in Akron Hardware’s decision to purchase SX.enterprise distribution software. “Total Customer Satisfaction is not just a new buzzword or marketing campaign,” said Ken Orihel, President of Akron Hardware. “It is our commitment to our customers. Our entire staff is committed to total satisfaction on every call, every order, every time. We felt that the leading-edge technology of NxTrend’s distribution software solutions were the best available to further enhance our commitment to total satisfaction.”

For example, a key component to Akron Hardware’s satisfaction commitment is that their Gilbert, AZ branch operate to the same exacting standards as their Akron, OH home office. “To better serve our customers in the West, we concluded that the Phoenix area would best accomplish our goal of maximizing the areas that we could serve in two days or less by normal UPS ground service,” said Tom Orihel, VP of Operations for Akron Hardware. “Today, our Arizona branch is a full-service facility offering all of the same products and information that we offer in our Akron, Ohio headquarters. It was crucial for our software to be standard and scalable. NxTrend makes it simple to connect our warehouses from even thousands of miles away.”

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